Privacy Policy

Last Updated: 13 May 2025

Relaxo Retail Training Academy is a Business-to-Business (B2B) learning management platform operated by TGC Technologies Private Limited and its subsidiaries ("Company", "TGC", "Relaxo Retail Training Academy”, “We”, “Us”, or “Our”).

Relaxo Retail Training Academy provides digital learning and gamification services to organizations, enterprises, and institutional clients (collectively referred to as “Clients”).

This Privacy Policy explains how information is handled when users access the Relaxo Retail Training Academy mobile applications for Android (“App”).

Because Relaxo Retail Training Academy operates as a B2B platform, most information used within the App is provided directly by the Client organization, not collected from the end user.

Your privacy and data security are important to us. We are committed to protecting all information processed through our platform.

By accessing or using the Relaxo Retail Training Academy App as part of your organization’s program, you acknowledge that your organization may provide certain information necessary for your access to the platform.

This Privacy Policy is drafted in line with the agreement between Relaxo Retail Training Academy and the Client organization that governs the use of the platform.

Relaxo Retail Training Academy is designed as a B2B enterprise learning management platform.

The platform is typically used by:

• Corporate organizations
• Enterprises
• Educational institutions
• Sales and training teams
• Channel partners or distributors

End users access the App only through their organization’s participation in the platform.

In most cases:

• The Client organization acts as the Data Controller
• Relaxo Retail Training Academy acts as a Data Processor or service provider

This means the organization determines what information is shared with the platform.

2.1 Information Provided by Client Organizations

Relaxo Retail Training Academy does not collect personal data directly from individual users in most cases.

Instead, organizations that deploy the platform provide the necessary information required for users to access the App.

This may include information such as:

• User name or display name
• Employee or participant ID
• Work email address (if applicable)
• Organizational role or department
• Training group or cohort
• Progress or learning performance metrics

This information is provided directly by the Client organization for the purpose of enabling participation in the learning program.

Relaxo Retail Training Academy processes this information solely on behalf of the Client organization.

2.2 Information Generated Through Use of the App

When users interact with the Relaxo Retail Training Academy App, the platform may generate activity-related data necessary for the functioning of the learning platform.

This may include:

• Course progress and completion status
• Quiz or assessment results
• Learning engagement metrics
• Leaderboard rankings or gamification points
• Reward redemption activity (if enabled by the Client)

This data is used to support learning programs managed by the Client organization.

2.3 Device and Technical Information

For the purpose of operating and securing the mobile App, certain technical device information may be automatically collected.

This may include:

• Device type and model
• Mobile operating system version
• App version
• IP address
• Language preference
• App usage logs and session data

This information is collected solely for technical operations, security, and performance monitoring.

It is not used to personally identify users outside the context of the Client program.

As a B2B learning platform, Relaxo Retail Training Academy generally does not collect personal data directly from individual users.

Specifically, the platform does not independently collect:

• Personal contact details from users
• Personal identity documents
• Personal financial or payment information
• Personal address information
• Sensitive personal information unrelated to the Client program

All user-related information is provided and controlled by the Client organization.

Information processed through the Relaxo Retail Training Academy platform is used strictly to:

4.1 Deliver Learning Programs

Data is used to:

• Provide access to learning modules
• Track course progress and participation
• Display leaderboards or gamified achievements
• Enable reward or incentive programs if configured by the Client

4.2 Improve Platform Performance

Technical data may be used to:

• Monitor App performance
• Identify bugs or technical issues
• Improve platform functionality
• Analyze general usage trends

4.3 Maintain Platform Security

Information may be used to:

• Detect fraud or unauthorized activity
• Protect system infrastructure
• Ensure compliance with applicable regulations

Relaxo Retail Training Academy does not sell or rent user data.

Information processed through the platform may be shared only in the following circumstances:

With the Client Organization

Activity data, learning progress, and engagement metrics are visible to the Client organization that operates the program.

With Service Providers

We may work with trusted third-party service providers to support platform operations, such as:

• Cloud infrastructure providers
• Analytics services
• Technical support vendors

These service providers process data only to support Relaxo Retail Training Academy operations and are bound by strict confidentiality obligations.

Legal or Regulatory Requirements

We may disclose information when required to:

• Comply with applicable laws or regulations
• Respond to lawful government or regulatory requests
• Protect the rights or security of the platform

Relaxo Retail Training Academy implements strong technical and organizational security measures to protect information processed through the platform.

Cloud Infrastructure

The platform is hosted on Microsoft Azure cloud infrastructure within a secure Virtual Network (Azure VNet), providing a highly secure, reliable, and scalable environment for application hosting and data processing

Network Security

Security layers include:

• Network firewalls
• Web application firewalls
• DDoS protection
• Secure content delivery networks

Data Protection

We implement:

• Encryption of sensitive data in transit and at rest
• Role-based access control
• Secure key management
• Data backup and replication

Security Monitoring

Our infrastructure includes:

• Intrusion detection systems
• Anti-malware protection
• Security monitoring and logging
• Regular vulnerability assessments and penetration testing

To maintain security while using the Relaxo Retail Training Academy App:

• Do not share login credentials with others
• Access the App only through authorized channels provided by your organization
• Report suspicious activity to your organization’s administrator

The Relaxo Retail Training Academy App may contain links to external websites or services operated by third parties.

Relaxo Retail Training Academy is not responsible for the privacy practices of those external platforms.

Users should review the privacy policies of any third-party services they access.

TGC Technologies Private Limited reserves the right to update this Privacy Policy from time to time.

Any updates will be effective once the revised policy is published within the App or on the official platform.

Relaxo Retail Training Academy complies with applicable platform and regulatory requirements, including:

• Google Play Developer Policies
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• Google API Services User Data Policy, including Limited Use requirements